FAQ

Where are you located?
Fantastic question! We are now a mobile business, meaning, we can do music class anywhere! We are currently partnered with schools and various small businesses throughout the north side of Chicago. Check out our Contact & Locations page to find out more!

What is your service area?
Lakeview, Lincoln Park, Roscoe Village, North Center, Ravenswood, and Uptown.

How does registration work?
You may register for a Full Session or a Drop-in. Full Session registration includes digital music downloads of the music we do in class! Pre-registration online is always required.

What is your Makeup Policy?
Any class may be rescheduled for any reason with 24 hours notice. Simply contact customer service and provide your email address on file, your child's name, and the class date and time you will be missing. Makeups cannot be issued for missed classes without advanced notice.

What do I do if the time and day I registered for no longer works for my schedule?
You can always transfer to another class within the same session with no fee, as long as there is space available. Just contact customer service!

My child is not walking yet, and I would love to be in a class with other babies.
We are committed to finding a class that is the best fit for you and your child! All of our Music Pups classes are mixed age classes for ages 0-5. Research shows that there are several developmental benefits to mixed age classes! That being said, we do appreciate the desire to be in a class of peers. Feel free to contact the office and we can tell you which classes have other kids your child's age. We will find a class that is a good fit! In the meantime, check out our Infant Sensory Music Class at Metta Baby in Bucktown and Family Picnic in Bowmanville!

Do you have discounts for siblings?
Yes! Sibling discounts are available for all in-person public group weekly classes.  Sibling discounts do not apply to special events , virtual classes, or private classes.

My older child has a day off of school. Can he/she come to class with my younger child?
Absolutely! Your older child is welcome to attend as a drop-in as long as there is space available. Pre-registration online is required, or contact customer service to register.

I would like to try a class before I register.
Free Trial Classes are available in select classes. Take a look at our current Class Schedule and pick the date and time that works best for you, and select "Free Trial" when you register. Otherwise, drop-ins are available in all of our classes Pre-registration online is required.

What is your Refund Policy?
Sales are final. You may request a Special Circumstances Request Form for special circumstances. All approved refunds are subject to a 20% fee. Any classes or events may be rescheduled with 24 hours notice with no fee. Credits may be issued on a case by case basis. Missed classes cannot be rescheduled, credited, or refunded without advanced notice of absence.

I have more questions!
Contact Customer Service! We are happy to help!

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