FAQ
What do I get when I register?
Full session registration includes access to music to listen to at home, our flexible makeup policy, and priority registration. Each session runs for 10 weeks. You can check our page "Session Dates" to learn the start date, end date, breaks, and music collection or topic for each session.
What is your Makeup Policy?
For Music Pups®: Our Makeup Policy allows registered students the opportunity to reschedule any missed classes up to 4 times per session. Missed classes can be scheduled through your online account or through "The Music Class" app. Makeup classes are not additional or extra classes, they are opportunities to reschedule missed classes only, and therefore may not be used for siblings and do not roll over to another session. Space is limited, so we recommend scheduling them early in the session, or as soon as you know you will be absent.
For Advanced Music Class students: Additional Makeup Days will be announced, and private makeups are available. You may arrange private makeups directly with your teacher.
How do I let my teacher know I will be absent?
You can schedule your absence through your online account or through "The Music Class" app. When you schedule your absence, your teacher will automatically receive a notification, and a spot will be opened up for another family to schedule a makeup class. We do ask that you schedule your absences in advance as a courtesy to your teacher and to other families.
NOTE: scheduling a makeup is not the same as scheduling an absence, you must schedule both.
What do I do if the time and day I registered for no longer works for my schedule?
You can always transfer to another class, as long as there is space available. Just contact Customer Service!
What do I do if my desired class is full?
Register on the Waiting List! Your credit card will not be charged until you are moved into the class. Once you are granted a spot, the amount will be adjusted to the pro-rated tuition fee for the remaining weeks of the session. Families transfer classes frequently due to changing nap schedules or work schedules, so it is likely that a spot will open up, but not guaranteed. Customer Service will keep you up to date!
What if none of the class times listed work for my schedule?
We invite you to suggest a time! We are always open to suggestions! NOTE: We need at least 6 interested families to begin a new class.
My child is not walking yet, and I would love to be in a class with other babies.
We are committed to finding a class that is the best fit for you and your child! All of our Music Pups classes are mixed age classes for ages 0-5. Research shows that there are several developmental benefits to mixed age classes! That being said, we do appreciate the desire to be in a class of peers. Feel free to contact the office and we can tell you which classes have other kids your child's age. We will find a class that is a good fit!
Do you have discounts for siblings?
Yes! The sibling discount is $50 off of full tuition when both siblings are enrolled in Pups, $40 off when both siblings are enrolled in the Advanced Music Class, and $20 off across programs. Siblings under 6 months old are free! NOTE: Older siblings must be registered for the full session to receive the sibling discount or free sibling.
Can I do drop-in classes?
We strongly encourage families to register for the full session. Consistency and repetition are key to effective education for young children, and we strive to create the best learning environment possible for our families. Each week features and mix of repeated songs and something new! That being said, we appreciate the need for flexibility and we want everyone to be able to enjoy music class! Therefore, drop-ins are available for $20/visit, $15 for siblings, in select classes only. Space is limited, so please call customer service to schedule a drop-in.
My older child has a day off of school. Can he/she come to class with my younger child?
Absolutely! Your older child is welcome to come as a Guest, as long as there is space available! The Sibling Guest fee is $15/class. Please use the "Schedule a Guest" tool in your online account to reserve a spot, or call customer service. Space is limited, so reservations are required.
I would like to try a class before I register.
We do offer Free Trial Classes for first time families! Take a look at our current Class Schedule and pick the date and time that works best for you, then contact Customer Service to reserve your spot. Space is limited, so trials must be scheduled in advance. Don't forget to bring your socks! We are a sock mandatory facility.
What is your Refund Policy?
The refund deadline for class registration is 2 weeks before the session start date. All refunds are subject to a $10 refund fee. There are no refunds for class registration after the refund deadline. There are no refunds for events or birthday parties. See our Refund Policy document below for more information.
I have more questions!
Contact Customer Service! We are happy to help!
What do I get when I register?
Full session registration includes access to music to listen to at home, our flexible makeup policy, and priority registration. Each session runs for 10 weeks. You can check our page "Session Dates" to learn the start date, end date, breaks, and music collection or topic for each session.
What is your Makeup Policy?
For Music Pups®: Our Makeup Policy allows registered students the opportunity to reschedule any missed classes up to 4 times per session. Missed classes can be scheduled through your online account or through "The Music Class" app. Makeup classes are not additional or extra classes, they are opportunities to reschedule missed classes only, and therefore may not be used for siblings and do not roll over to another session. Space is limited, so we recommend scheduling them early in the session, or as soon as you know you will be absent.
For Advanced Music Class students: Additional Makeup Days will be announced, and private makeups are available. You may arrange private makeups directly with your teacher.
How do I let my teacher know I will be absent?
You can schedule your absence through your online account or through "The Music Class" app. When you schedule your absence, your teacher will automatically receive a notification, and a spot will be opened up for another family to schedule a makeup class. We do ask that you schedule your absences in advance as a courtesy to your teacher and to other families.
NOTE: scheduling a makeup is not the same as scheduling an absence, you must schedule both.
What do I do if the time and day I registered for no longer works for my schedule?
You can always transfer to another class, as long as there is space available. Just contact Customer Service!
What do I do if my desired class is full?
Register on the Waiting List! Your credit card will not be charged until you are moved into the class. Once you are granted a spot, the amount will be adjusted to the pro-rated tuition fee for the remaining weeks of the session. Families transfer classes frequently due to changing nap schedules or work schedules, so it is likely that a spot will open up, but not guaranteed. Customer Service will keep you up to date!
What if none of the class times listed work for my schedule?
We invite you to suggest a time! We are always open to suggestions! NOTE: We need at least 6 interested families to begin a new class.
My child is not walking yet, and I would love to be in a class with other babies.
We are committed to finding a class that is the best fit for you and your child! All of our Music Pups classes are mixed age classes for ages 0-5. Research shows that there are several developmental benefits to mixed age classes! That being said, we do appreciate the desire to be in a class of peers. Feel free to contact the office and we can tell you which classes have other kids your child's age. We will find a class that is a good fit!
Do you have discounts for siblings?
Yes! The sibling discount is $50 off of full tuition when both siblings are enrolled in Pups, $40 off when both siblings are enrolled in the Advanced Music Class, and $20 off across programs. Siblings under 6 months old are free! NOTE: Older siblings must be registered for the full session to receive the sibling discount or free sibling.
Can I do drop-in classes?
We strongly encourage families to register for the full session. Consistency and repetition are key to effective education for young children, and we strive to create the best learning environment possible for our families. Each week features and mix of repeated songs and something new! That being said, we appreciate the need for flexibility and we want everyone to be able to enjoy music class! Therefore, drop-ins are available for $20/visit, $15 for siblings, in select classes only. Space is limited, so please call customer service to schedule a drop-in.
My older child has a day off of school. Can he/she come to class with my younger child?
Absolutely! Your older child is welcome to come as a Guest, as long as there is space available! The Sibling Guest fee is $15/class. Please use the "Schedule a Guest" tool in your online account to reserve a spot, or call customer service. Space is limited, so reservations are required.
I would like to try a class before I register.
We do offer Free Trial Classes for first time families! Take a look at our current Class Schedule and pick the date and time that works best for you, then contact Customer Service to reserve your spot. Space is limited, so trials must be scheduled in advance. Don't forget to bring your socks! We are a sock mandatory facility.
What is your Refund Policy?
The refund deadline for class registration is 2 weeks before the session start date. All refunds are subject to a $10 refund fee. There are no refunds for class registration after the refund deadline. There are no refunds for events or birthday parties. See our Refund Policy document below for more information.
I have more questions!
Contact Customer Service! We are happy to help!
Policy Documents
| Classroom Guidelines Policy |
| Health and Safety Policy |
| Refund Policy |
Location3829 N Southport Ave
Chicago, IL 60613 773-572-8054 info@themusicplayhouseofchicago.com 
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