FAQ

Where are you located?
Fantastic question! We are now a mobile business, meaning, we can do music class anywhere! We are currently online and in student's homes. When we reopen for in-person classes, we'll be partnering with local small businesses to offer classes.

What is your service area?
Lakeview, Roscoe Village, North Center, Ravenswood, Lincoln Square, Uptown, and Lincoln Park.

How does registration work?
For IRL classes, you may register for the full session or drop-ins. Full sessions vary in length, but always include digital music downloads of the current collection and discounts. For virtual classes, you may sign up for drop-ins or sign up for the unlimited membership. Memberships include digital music downloads and discounts. Private classes are booked in 4-week sessions and include digital music downloads. Pre-registration is always required.

What is your Makeup Policy?
Any class or event may be rescheduled or credited for any reason with 24 hours notice. Simply contact customer service and provide your email address on file, your child's name, and the class date and time you will be missing.

What do I do if the time and day I registered for no longer works for my schedule?
You can always transfer to another class within the same session, as long as there is space available. Just contact customer service!

What if none of the class times listed work for my schedule?
We invite you to suggest a time! We are always open to suggestions!

My child is not walking yet, and I would love to be in a class with other babies.
We are committed to finding a class that is the best fit for you and your child! All of our Music Pups classes are mixed age classes for ages 0-5. Research shows that there are several developmental benefits to mixed age classes! That being said, we do appreciate the desire to be in a class of peers. Feel free to contact the office and we can tell you which classes have other kids your child's age. We will find a class that is a good fit!

Do you have discounts for siblings?
Yes! Sibling discounts are available for all in-person group classes and some events. Sibling discounts are not available for private classes. Virtual class tickets cover the entire household. Click on "More Info" next to any listing for details.

My older child has a day off of school. Can he/she come to class with my younger child?
Absolutely! Your older child is welcome to attend as a drop-in as long as there is space available. Pre-registration is required.

I would like to try a class before I register.
We do offer Free Trial Classes for first time families! Currently, Free Trial Classes are only available for virtual classes. Take a look at our current Class Schedule and pick the date and time that works best for you, and select "Free Trial" when you register.

What is your Refund Policy?
Sales are final. You may request a Special Circumstances Request Form for special circumstances. All approved refunds are subject to a 20% fee. Any classes or events may be rescheduled with 24 hours notice.

How do I cancel my Unlimited Virtual Music Class Membership?
Cancel auto-renew at least 48 hours before your next term start date. To cancel, give 48 hours written cancellation notice by email to info@themusicplayhouseofchicago.com. Last minute cancellation notice may be subject to fees. No refunds for current or past terms. For special circumstances, please email info@themusicplayhouseofchicago.com to request a special circumstance refund request form. Once a membership has been cancelled, all remaining bookings after term end date will be cancelled and activity spots will be removed.

I have more questions!
Contact Customer Service! We are happy to help!

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